This is where you have set your own business within the service so that specific content can be supplied to in the context of it being your business, as opposed to being your customer or supplier.
This is the heart of the service, that brings together information from across the service and provides access to core services.
This is a value calculated by the credit reference agency (Experian) in order to illustrate the risk of a business facing financial difficulties. The lower the indicator the higher the risk of financial difficulties.
This is a value calculated by the credit reference agency (Experian) in order to illustrate the typical timing of invoice payments by the business. The higher the indicator the greater the likelihood of the business paying invoices late.
A final warning letter is the last step in your internal debt collection process. It shows all outstanding invoices and asks for payment. It also lets the customer know you will be passing the matter to a debt recovery agent if they fail to make their payments.
This is a letter sent by a debt recovery partner with the intention of encouraging payment of a debt within a specified period of time or face potential legal action to reclaim the debt
A county court judgment (CCJ) or high court judgment occurs if someone takes court action saying a debt is unpaid and no response is received. For more information, go to www.gov.uk/county-court-judgments-ccj-for-debt/overview. Judgments for monetary sums are entered on the statutory Register of Judgments, Orders and Fines, which is checked by credit reference agencies to assess credit worthiness.
To find businesses that you are interested in you can search from any of the search boxes across the site. Just enter the name of the business OR the business registration number and you’ll be shown the matching results.
Data used across the service is provided by our partners which we then present to you. Directors and filings information is from Companies House, so if you notice something incorrect here then you’ll need to contact Companies House. Credit indicators, payment indicators, credit events, business names and addresses, and financial information is provided by Experian. If you notice something wrong this information then you can contact us at firstname.lastname@example.org and we’ll liaise with Experian on your behalf to respond to your query.
When you add a business to your watchlist we’ll keep monitoring that business on your behalf and send you information on them until you tell us otherwise. How many businesses you can add to your watchlist will vary depending upon your subscription. You can remove businesses from your watchlist at any time. You can also order your watchlist by business name, or even filter your watchlist by typing in the filter box.
For businesses you are monitoring we’ll send you emails summarising key changes to the financial performance provided by Experian. These emails will be daily or weekly, depending upon your preferences, however you do not need to wait for an email to see a change as updates are made to the data regularly so just sign in to your account.
In order to receive tailored insight into your own business’ financial performance you are able to set ‘My Business’. This will also allow for your business to be accessed directly from your dashboard.
For Limited Companies who go out of business this will be reflected automatically within CreditFocus as a result of updates from Experian and / or Companies House. For non-limited companies this is not the case and is updated on a more ad hoc basis due to the fact that there is no central registry of non-limited companies.
If you operate a non-limited company that has ceased trading you should:
Good credit management practice goes a long way to improving your own business’ financial performance, so you can use the templates to put in place these elements. Templates include Credit Terms Letters, Payment Reminder Emails, and Final Warning letters are available on the Collect page. To get started just copy and paste the template into your own systems, or save the file as a template of your own.
For overdue invoices (depending upon your subscription) you will have the ability to send a solicitor letter from a law firm requesting payment of the overdue funds within seven days. This approach has proven effective in getting overdue monies sooner than direct communications. Simply complete the required fields and the letter will be sent by our partner law firm on the next working day. You will be copied into the email that is sent to your customer. If you wish to take further action at which point, our customer support can refer you to our partner debt recovery agency. A list of your raised letters is available on the Collect page.
Customers have found that highlighting the fact that they use a service like CreditFocus to support their credit management practices helps in the recovery of debt, through highlighting the serious with which they take on time payment. You can use these logos on your invoices or credit terms letters to show you take credit management seriously.
You can update your name, company name, email address etc… from the My Account page. Don’t forget to click save!
You can reset your password by following the links from the Sign In page.
You can find the previous 12 months history of subscription payments from the My Account page. Here you can see how much was paid and when. You can also view a VAT payment receipt, which is all you need in order to claim back VAT from HMRC. Our VAT number is 192616787.
We offer a range of different subscriptions for our services. To upgrade or downgrade simply contact our customer support team on 0300 456 3470 and they'll help you determine the most appropriate subscription level for you.